PRIVACY_POLICY

LAST_UPDATED: September 2026

This Privacy Policy describes how Excel Technologies (ExcelTech), the owner and operator of exceltech.vn (the “Site”, “we” or “us”), collects, uses, stores and shares your Personal Information when you visit the Site, send us a contact request, subscribe to our newsletter or apply for a job through the Site.

1. Personal Information we collect

When you visit the Site, we collect certain information about your device and how you interact with the Site. When you submit a contact form, subscribe to our newsletter, use the live chat or apply for a job, we also collect the information you provide in order to handle your request. In this Privacy Policy, we refer to any information that can identify an individual (including the information below) as “Personal Information”.

Device information

Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, the pages you view and how you interact with the Site.
Purpose of collection: to load the Site accurately for you and to analyse Site usage in order to optimise the Site.
Source of collection: collected automatically when you access the Site using cookies and similar technologies (e.g. Google Analytics).

Contact and consultation requests

Examples of Personal Information collected: full name, phone number, email address, company name, job title and the message you send through the “Contact us” form.
Purpose of collection: to respond to your request and advise you on our solutions and services.
Source of collection: provided directly by you.

Newsletter subscription

Examples of Personal Information collected: the email address you submit in the Site footer.
Purpose of collection: to send you news, events and updates about our solutions and services.

Job applications

Examples of Personal Information collected: full name, email address, phone number, CV/résumé and any other information you provide when applying under “Career”.
Purpose of collection: to review your application, contact you for interviews and run our recruitment process.

Live chat support

Examples of Personal Information collected: your name, contact details and the content of your conversation in the live chat window on the Site.
Purpose of collection: to support you and answer your questions.

2. How we use your Personal Information

We use your Personal Information to:

Respond to contact requests and provide information about our solutions and services;
Process job applications and contact candidates;
Send you news, events and new offers (you can unsubscribe at any time);
Analyse, operate and improve the Site;
Keep the Site secure and detect or prevent fraud or unauthorised access;
Comply with our legal obligations.

3. Sharing your Personal Information

We do not sell your Personal Information. We only share it with service providers that help us operate the Site and handle your requests as described above. We use the following additional services:

Google Analytics (traffic analytics): https://marketingplatform.google.com/about/analytics/
EmailJS (forwarding contact form submissions to our mailbox): https://www.emailjs.com
Mirabot – Tenten (live chat): https://tenten.vn
CX Genie (live chat): https://cxgenie.ai
YouTube (videos embedded on the Site): https://www.youtube.com

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request from competent authorities, or to protect our rights and legitimate interests.

4. Analytics and behavioural advertising

We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
If we run targeted advertising on third-party platforms, information about your use of the Site may be shared with our advertising partners through cookies or similar technologies (subject to your consent).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page: https://thenai.org. You can opt out of targeted advertising by using the links below:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous

6. Legal basis

We process your Personal Information in accordance with Vietnamese personal data protection laws and, where applicable, the General Data Protection Regulation (“GDPR”) for residents of the European Economic Area (“EEA”), on the following legal bases:

Your consent;
The performance of a contract, or steps taken at your request before entering into a contract;
Compliance with our legal obligations;
To protect your vital interests or those of another person;
Our legitimate interests, provided they do not override your fundamental rights and freedoms.

7. Retention

When you submit information through the Site, we keep your Personal Information for as long as necessary for the purposes described in this Policy, or until you ask us to delete it, unless a longer retention period is required by law. For more information on your right of erasure, please see the “Your rights” section below.

Your Personal Information is stored and processed in [Country/region where data is hosted] and may be processed outside Vietnam by the service providers listed in section 3.

8. Security

We apply appropriate technical and organisational measures, such as encrypted connections (HTTPS) and restricted access, to protect your Personal Information against unauthorised access, use, alteration or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure.

9. Automated decision-making

We do not make fully automated decisions (including profiling) that have a legal or similarly significant effect on you based on your Personal Information. If you are an EEA resident, you have the right to object to processing based solely on such automated decision-making.

10. Your rights

Subject to applicable law, you have the following rights regarding your Personal Information:

The right to be informed about the processing of your Personal Information;
The right to access and obtain a copy of the Personal Information we hold about you;
The right to request correction or updating of your Personal Information;
The right to request deletion of your Personal Information;
The right to withdraw consent, object to or restrict processing (including marketing communications);
The right to data portability (to the extent permitted by law);
The right to lodge a complaint in accordance with the law.

If you would like to exercise these rights, please contact us at info@exceltech.vn. We may need to verify your identity before processing your request. If you would like to designate an authorised agent to submit these requests on your behalf, please contact us at the email address above.

11. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

12. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. The updated version will be posted on this page together with its update date.

13. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@exceltech.vn or by phone at +84 28 7300 1811.